Shipping policy

This Shipping Policy explains how orders placed through Hygiene are processed, fulfilled, and delivered within Malaysia.

1. Free Shipping for Members

All active Hygiene members are entitled to complimentary standard shipping on every eligible order placed through our website, with no minimum order value required.

Complimentary shipping is available only for delivery addresses within Malaysia, including Peninsular Malaysia, Sabah, and Sarawak.

2. Order Processing

Orders are generally processed within one (1) to two (2) business days after payment has been successfully confirmed.

Orders placed on weekends or Malaysian public holidays will be processed on the next business day.

An order confirmation email will be sent to your registered email address once your order has been successfully placed and payment has been confirmed.

3. Estimated Delivery Timeframes

Delivery timeframes are estimates only and may vary depending on courier operations, delivery location, weather conditions, and other factors beyond our reasonable control.

• Peninsular Malaysia: Approximately three (3) to seven (7) business days from dispatch.

• Sabah & Sarawak: Approximately five (5) to ten (10) business days from dispatch.

Deliveries may take longer during peak periods, including Raya, Chinese New Year, year-end sales, public holidays, or other periods of unusually high courier volume. We appreciate your understanding and patience during these periods.

4. Shipment Tracking

Once your order has been dispatched, a tracking number will be sent to your registered email address.

You may use the tracking number to monitor the delivery status directly through the relevant courier’s website.

5. Delivery Address

You are responsible for ensuring that your delivery address, contact number, and other delivery details are complete and accurate at the time of placing your order.

We do not deliver to P.O. Boxes, virtual addresses, or addresses that cannot reasonably accept courier deliveries.

Hygiene is not responsible for orders delivered to an incorrect or incomplete address provided by the member. If an order is returned to us due to an incorrect, incomplete, or undeliverable address, we will contact you to arrange re-delivery. Additional delivery charges may apply.

6. Fulfilment & Packaging

All orders are carefully packed and dispatched by Hygiene.

Products are sourced through legitimate retail channels in Malaysia and supplied in their original retail condition. Hygiene does not repackage, relabel, remanufacture, or modify any product.

Orders are securely packaged to help protect products during transit. Packaging materials may vary depending on the size, quantity, and nature of the products ordered.

For more information about our sourcing practices, please refer to our Product Authenticity page.

7. Failed Deliveries and Unclaimed Parcels

If a delivery attempt is unsuccessful and your parcel is held by the courier, returned to sender, or otherwise remains undelivered, we will contact you using the email address provided with your order.

You must respond within seven (7) calendar days to arrange re-delivery, collection, or any other necessary delivery arrangement.

Where a parcel is returned due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the parcel, additional delivery charges may apply.

Unclaimed parcels may be handled in accordance with our Return & Refund Policy.