Privacy policy
SPF HYGIENE RETAIL (SSM Registration No. 003856602-D), operating as Hygiene Malaysia ("Hygiene," "we," "us", or "our"), is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (Malaysia) ("PDPA").
This Privacy Policy explains the types of personal data we collect, how we use, disclose, retain, and protect that data, and the rights available to you under applicable law.
1. Personal Data We Collect
We may collect the following categories of personal data:
• Identity Data:
Full name and date of birth, where voluntarily provided.
• Contact Data:
Email address, mobile number, billing address and delivery address.
• Payment Data:
Payment method details and payment-related information. Full card numbers are not stored by Hygiene and are processed securely by our licensed payment gateway partners.
• Transaction Data:
Order history, membership purchase history, referral activity and payment records.
• Account Data:
Account details, membership status, referral code and account preferences. Customer account login information is managed through our website platform provider.
• Technical Data:
IP address, browser type, device type, pages visited, cookies and website usage information.
2. How We Use Your Personal Data
We use your personal data to:
• Process, fulfil, and deliver your orders.
• Manage your Hygiene membership account and membership-related services.
• Send order confirmations, payment updates, delivery updates, and other service-related communications.
• Administer our referral programme, credits and rewards.
• Process payments through our payment gateway partners.
• Respond to enquiries, feedback, and Member Protection claims.
• Send marketing and promotional communications where you have provided consent.
• Improve our website, products, services, and customer experience.
• Detect, investigate, and prevent fraud, misuse, unauthorised transactions, and security incidents.
• Comply with applicable Malaysian laws, regulations, and legal obligations.
3. Our Basis for Processing Your Personal Data
We process your personal data only where necessary for the purposes described in this Privacy Policy, including:
• To Provide Our Products and Services:
To process orders, manage memberships, arrange delivery, process payments, and provide customer support.
• With Your Consent:
Where you have agreed to receive marketing or promotional communications. You may withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly.
• To Protect Our Business and Customers:
To prevent fraud, misuse, unauthorised transactions, security incidents, and other activities that may affect our website, members, or services.
• To Meet Legal Requirements:
Where we are required to retain, disclose, or otherwise process personal data under applicable Malaysian laws, regulations, court orders, or lawful requests from authorities.
4. Sharing Your Personal Data
We do not sell, rent, or trade your personal data to third parties.
We may share your personal data only where necessary with trusted third-party service providers, including:
• Payment Gateway Providers:
Licensed payment gateway providers that process payments securely on our behalf. Hygiene does not store your full card details.
• Courier & Delivery Partners:
Courier, logistics, and fulfilment partners that help us deliver your orders to you.
• IT & Platform Service Providers:
Service providers that support the operation of our website and services, including Shopify, email service providers, website hosting providers, and analytics providers.
• Regulatory Authorities:
Government agencies, regulatory bodies, law enforcement agencies, courts, or other parties where disclosure is required by applicable law, regulation, court order, or lawful request.
We only share personal data that is necessary for the relevant purpose and require our service providers to handle such data responsibly and securely.
5. Data Retention
We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, including the provision of our products, services, membership programme, and customer support.
Where your account or membership is closed, we may retain relevant personal data and transaction records for up to seven (7) years, or for such longer period as may be required or permitted under applicable accounting, tax, legal, regulatory, or dispute-resolution requirements.
Once personal data is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it.
6. Your Rights Under the PDPA
Subject to applicable laws and verification of your identity, you may have the right to:
• Request access to the personal data we hold about you.
• Request correction of personal data that is inaccurate, incomplete, misleading, or not up to date.
• Withdraw your consent to receive direct marketing or promotional communications at any time.
To make a request or raise a privacy-related enquiry, please contact us at:
Email: hygiene.retail@gmail.com
We may require reasonable information to verify your identity before processing your request. We will respond within the timeframe required under applicable law.
7. Cookies
Our website uses cookies and similar technologies to help operate our website, improve your browsing experience, remember your preferences, analyse website traffic, and understand how visitors interact with our services.
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of certain parts of our website.
8. Data Security
We take reasonable administrative, technical, and organisational measures to protect personal data against unauthorised access, use, disclosure, alteration, loss, or destruction.
These measures may include secure website connections, access controls, restricted access to personal data, and the use of reputable third-party service providers.
While we take reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites, services, or platforms that are not operated or controlled by us.
We are not responsible for the privacy practices, content, or security of such third-party websites. We encourage you to review the privacy policies of any third-party website before providing them with your personal data.
10. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of your personal data, please contact:
Hygiene
SPF HYGIENE RETAIL
SSM Registration No. 003856602-D
H-13A-02, The Potpourri
2, Jalan PJU 1A/4, Ara Damansara
47301 Petaling Jaya, Selangor
Malaysia
Email: hygiene.retail@gmail.com